Privacy Policy – AffordCare Home Care

Privacy Policy and Notice of Privacy Practices

Updated: May 1, 2026

By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Site.

At AffordCare Home Care, we are committed to protecting the privacy and security of our clients, caregivers, and website visitors. This policy describes how we collect, use, and protect your information.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

Fill out a “Contact Us” or “Inquire About Care” form.
Apply for a caregiver position through our website.
Sign up for our newsletter or blog updates.
Communicate with us via email, phone, or text message.

This information may include your name, email address, phone number, physical address, and any health-related information you choose to share regarding care needs.

2. HIPAA and Protected Health Information (PHI)

As a home care agency, we comply with the Health Insurance Portability and Accountability Act (HIPAA).

Use of Information: We use your health information primarily to provide care, coordinate with your physicians, and for billing purposes.
Your Rights: You have the right to inspect your medical records, request amendments, and receive an accounting of certain disclosures of your health information.
Disclosure: We do not sell your health information. We only share it with third parties (such as pharmacies or insurance providers) as necessary for your care or as required by law.

3. SMS and Mobile Communication

AffordCare Home Care Agency sends SMS text messages to individuals who
have explicitly opted in. For job applicants, opt-in occurs by checking
the SMS consent box on our caregiver application form. For clients and
families, opt-in occurs by providing a mobile number and consenting to
communications via our contact or inquiry forms.

SMS messages may include:
– Application status updates and next steps
– Interview scheduling and reminders
– Onboarding information for new caregivers
– Care scheduling and updates for clients

Message frequency varies depending on your application or care status;
typically 2–6 messages per engagement cycle.

Message and data rates may apply.

Candidates apply for caregiver positions through AffordCare’s recruiting portal. The application form includes an optional SMS consent checkbox. Consent is not required to submit an application or receive consideration. ‘I agree to receive SMS messages from AffordCare Home Care regarding my application status, interview scheduling, and onboarding. Message & data rates may apply. Reply STOP to opt out.’ No SMS is sent without this consent.

To opt out at any time, reply STOP to any message. To request help,
reply HELP or contact us at jackie@affordcarehomecare.com.

Mobile phone numbers and SMS consent are never shared with third parties
or affiliates for marketing or promotional purposes.

4. Cookies and Tracking Technologies

We use “cookies” to improve your experience on our website. Cookies help us understand how visitors use our site and identify repeat visitors. Usage of a cookie is not linked to any personally identifiable information on our site. You can disable cookies in your browser settings, though some site features may not function properly.

5. Third-Party Links

Our website may contain links to other sites (such as resource guides for seniors). We are not responsible for the content or privacy practices of these external sites. We encourage you to read their privacy statements when you leave our site.

6. Data Security

We take significant precautions to protect your information both online and offline.

Online: Sensitive information submitted via the website is encrypted and transmitted via “https.”
Offline: Access to your personally identifiable information is restricted to employees who need the data to perform a specific job (e.g., a Care Coordinator or Billing Specialist). Our internal servers are kept in a secure, password-protected environment.

7. Changes to this policy

AffordCare Home Care reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions about this Privacy Policy or our HIPAA practices, please contact us at:

AffordCare Home Care 33530 1st Way South, Suite 102

Federal Way, WA 98003

AffordCare Home Care 33530 1st Way South, Suite 102

Phone: (253) 388-4901

Email: jackie@affordcarehomecare.com